Terms and Condtions of Service:
Terms and Conditions
This agreement is entered into between the booking agent, SilverStar Global Services, Inc., hereinafter referred to as SilverStar, and you (the Client). Client understands that by the very nature of our company, we are providing access to certain experiences and events (Events) which are unique and exclusive in nature. Therefore, the following terms are necessary and binding unless expressed otherwise in writing.
Deposits and Payment:
- A 50% non-refundable deposit is due within 3 days of reservation.
- The final non-refundable balance of the total price shall be paid in full within 7 days of reservation for events and 30 days prior to travel fro trips.
- For all Events, no tickets will be issued or access provided to client until SilverStar receives full payment.
- In the event full payment is not received by said date, any amounts already paid will be deemed non-refundable and earned by SilverStar for all work performed, and the Event will be made available for sale to third parties.
- All sales are final.
Events:
- All advertised Events are subject to availability, and may change without notice to the client. Client agrees that SilverStar is not responsible for changes in Event dates and times, locations and accommodations. Client acknowledges that SilverStar has no control over such changes. If said changes are made the client will not be entitled to a refund, unless at the discretion of SilverStar.
- Ticketed events are sold for above face value, therefore, our sale price will not equal the price printed on the ticket.
- All upgraded tickets are guaranteed to be equal or better than contracted for. Client will be contacted to discuss any downgrade, to ensure that the tickets are suitable or if compensation is warranted.
- SilverStar reserves the right to substitute events of a pre-party or post-party nature for events of a similar nature.
- SilverStar shall not be held liable to the client for failure to provide the services ordered if such failure is due to actions and circumstances beyond the control of SilverStar.
Prices and Seat Locations:
- All orders will be assessed an 10% service charge, state sales tax (when applicable), and shipping fees (when applicable). Tickets are priced at the current market value and are subject to change at any time without notice.
- We cannot specify exact seat location at all times, therefore, a general area in a designated category may be temporarily assigned. Seating charts serve as a guide when purchasing tickets and do not guarantee exact section and/or row locations. We also can not guarantee that multiple sets of tickets purchased will be next to each other. We will make every effort to seat clients with their entire party.
- In rare instances, a ticket price or event information may be listed incorrectly due to a typographical error by the supplier. If the supplier cannot honor the information listed then the order will be cancelled. And a refund will immediately be issued.
Cancellations and Refunds:
- If an event completely cancels, then an in store credit will be issued. No cash refunds are given. If part of any event cancels, then no credits are issued.
- SilverStar is not liable for refunds under the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, nature, construction, or any other abnormal conditions or developments. SilverStar is not responsible for misplaced, lost or stolen tickets.
Custom Requests:
- If SilverStar contracts with a client to arrange for a custom request not otherwise offered, client understands that SilverStar may put forth significant time and effort while accumulating expenses in order to arrange this special request, which due to the custom nature of the request/experience, may not be marketable to other clients.
- If client declines purchase after placing a custom request, client will be charged 25% of the contracted amount to compensate SilverStar for time/expenses incurred up to that point.
- If both SilverStar and client agree that the undertaken experience did not meet the terms of the contracted request, then client must give SilverStar at least two additional chances to fulfill request.
- If client declines to re-schedule the special request, then they are not entitled to a refund of their fees.
Delivery:
- Tickets will be shipped as soon as they are physically available, but due to the demand on some events, certain tickets may not be delivered until the week of the event. In some cases tickets may be issued the day before or the day of the event.
- On delivery orders, customers may be assessed a shipping fee ranging from $11 to $30 depending on the delivery method being utilized.
Disclaimer:
- SilverStar shall not be held liable to the client for failure to provide the services ordered if such failure is due to actions and circumstances beyond the control of SilverStar.
- Client understands that if they encounter any problems with any event or experience that is provided by SilverStar, they have a responsibility to contact SilverStar ASAP during the event while these problems are occurring. If a client does not contact SilverStar and experiences the event/experience through completion, they are implicitly indicating that their satisfaction with the event/experience.
- Client acknowledges that SilverStar is a booking agent and has no responsibility and control over any of the aspects of the ticketed Event therefore cannot hold SilverStar responsible for either negligence, strict liability, tort, product liability, intentional torts or under any other theory of liability for any death, loss of funds, thefts, damage to property, personal injury or any other loss suffered by the Client.
- SilverStar's liability under this Agreement shall not exceed in the aggregate the amount of monies paid to SilverStar by Client.
- SilverStar is acting as an independent intermediary for suppliers of goods and services, which are not directly supplied by this company; such as air transportation, motor coach/shuttle/limo transportation, rental cars, hotel accommodations, meals, tours and event tickets. SilverStar shall not be responsible for actions, errors, omissions or negligence on the part of such suppliers, which result in any loss, damage, delay, injury or death to you, your travel companions or group members. We shall not be responsible for any loss, damage, delay, injury or death to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, or any other action, omission, error, condition or negligence outside of our control. SilverStar reserves the right to substitute hotels of equal status, alter itineraries, substitute airlines, change flight times and upgrade or downgrade event access/tickets. In the event of cancellation or postponement of a certain event, SilverStar shall not be responsible for accommodations or transportation expenses incurred. We also reserve the right to cancel any reservations and remit a full refund to the cancelled party. Rates are subject to change without notice and tours and event tickets are subject to availability.
- The client, by engaging SilverStar, acknowledges these conditions and agrees to hold the company blameless in making the arrangements on his behalf, and agrees that restitution or damages, if any are claimed, shall be sought directly from individual suppliers for the tour. The client also agrees to the terms and conditions of the tour and services, as set forth by the suppliers to SilverStar. Payment of deposit and/or full payment shall constitute additional and further consent to all provisions set forth and stated herein.
- In the event client does sue SilverStar or any of the employees for any loss whatsoever, SilverStar and Client agree personal jurisdiction and subject matter may only lay with the federal and state courts located in Lee County, Florida, USA. SilverStar and Client agree that the laws of the State of Florida shall govern. It is further agreed the prevailing party is entitled legal fees and costs.
Purchase of any Event / Experience constitutes agreement to the above terms.
